If you only have one copy of any important file then make sure you are prepared to lose it. Hard drive failure is not the only cause of data loss. For Attended, Ad hoc remote support of friends and family (non-commercial use), Splashtop On-Demand Support (SOS) for friends and family is only 84 per year (7 per month, billed annually) for supporting unlimited devices. Corruption of files used by your operating system (ie Windows or macOS/OSX) or computer viruses and ransomware may also cause you to lose data. Using Kurt’s instructions this is all it took: Format the thumb drive again, we have dedicated support team for this product.
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